Last Updated: October 16, 2026

At Vexerylyx, we want every customer to feel confident when shopping with us.

If there is a problem with your order, please contact our customer support team before sending any product back. We will review your request in accordance with this Return Policy and any applicable consumer-protection laws.

This policy applies to eligible purchases made directly through vexerylyx.com.

1. How to Request a Return

Before returning any item, please contact our customer support team.

Email: support@vexerylyx.com
Phone: +1 (507) 632-6968

When submitting a return request, please provide:

• Your order number
• The email address used at checkout
• The product you wish to return
• The reason for the return
• Photos or video where relevant

Once your request has been reviewed, we will provide the appropriate return instructions if the item is eligible.

Please do not send products back without prior authorization.

2. General Return Conditions

Unless the item is defective, damaged, incorrect, or otherwise protected by applicable law, an eligible return should generally meet the following conditions:

• The item is unused
• The product remains in its original condition
• Original packaging is included where reasonably possible
• All components, accessories, instructions, and included parts are returned
• The item has not been intentionally damaged, altered, or misused
• Valid proof of purchase can be provided

We may decline a return request where these conditions are not reasonably satisfied, subject to applicable law.

3. Kitchen Products & Hygiene Considerations

Vexerylyx sells kitchen tools, cleaning accessories, sink products, storage products, and other household kitchen essentials.

Some items may come into direct contact with:

• Food
• Cookware
• Kitchen sinks
• Water
• Cleaning products
• Household residue
• Other hygiene-sensitive surfaces

For health and hygiene reasons, certain products may not qualify for a change-of-mind return after they have been used, contaminated, or placed into direct contact with food or unclean surfaces.

This does not affect your legal rights where an item is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer law.

4. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible after discovering the issue.

We may ask you to provide:

• Your order number
• Clear photographs of the damaged item
• Photos of the packaging
• Photos of the shipping label
• A short description of the problem
• Video evidence where useful

Please keep the product and its packaging while the claim is being reviewed unless our team tells you otherwise.

After reviewing the information, we may provide an appropriate resolution based on the circumstances.

5. Defective Products

If you believe a product has a manufacturing defect, please contact our customer support team.

We may request photographs, video, or other reasonable information to help confirm the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• Replacement
• Refund
• Partial refund
• Another reasonable solution

6. Incorrect Items

If you receive a product that does not match your order, please contact us before sending it back.

We may request photographs showing:

• The item received
• Product packaging
• Shipping label
• Contents of the parcel

Once the issue has been reviewed, we will provide instructions regarding the appropriate next step.

7. Missing Items

If part of your order appears to be missing, please first check:

• All packaging materials
• Internal compartments
• Whether the order was divided into separate shipments
• Any additional tracking information

If an item still appears to be missing, please contact support@vexerylyx.com with your order number and details of the missing product.

8. Change-of-Mind Returns

Where a change-of-mind return is accepted, the customer may be responsible for return shipping costs.

Products should generally be unused and returned in a condition suitable for inspection.

Original shipping charges may not be refundable where permitted by law.

We recommend using a trackable shipping service for approved returns.

Vexerylyx cannot be responsible for a return package that does not arrive at the return location provided by our customer service team.

9. Non-Returnable Items

Where permitted by law, certain products may not be eligible for return, including:

• Used hygiene-sensitive kitchen products
• Products that have come into direct contact with food where resale would be inappropriate
• Items damaged through misuse
• Products altered or modified after delivery
• Items missing essential components
• Unauthorized returns
• Items clearly identified as final sale or non-returnable before purchase
• Gift cards or similar non-physical products, if offered

Nothing in this section limits mandatory consumer rights that may apply in your jurisdiction.

10. Return Authorization

All approved returns must follow the instructions provided by our customer service team.

The return destination may vary depending on:

• Product type
• Fulfillment location
• Customer destination
• Warehouse arrangements
• Order circumstances

For this reason, customers should not independently select or assume a return address.

Sending an item to an unauthorized address may delay or prevent proper processing of the return.

11. Important Notice About Our Company Address

Our corporate address is:

Modelama Hongkong Limited
UNIT 29-30 11/F, BEVERLEY COMMERCIAL CTR
87-105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG

This address is provided for corporate and business correspondence purposes.

It is not automatically the return warehouse.

Please do not send merchandise to this address unless our customer support team has specifically instructed you to do so.

Unauthorized returns sent to the company address may not be received or processed correctly.

Always contact:

support@vexerylyx.com

before returning a product.

12. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

If the Issue Is Confirmed to Be Our Error

If we confirm that the item was:

• Damaged on arrival
• Defective
• Incorrectly supplied
• Affected by another verified fulfillment error

we will provide the appropriate instructions for resolving the issue.

If the Customer Changes Their Mind

Where a change-of-mind return is accepted, the customer may be responsible for return shipping costs unless applicable law provides otherwise.

13. Inspection of Returned Products

Once an authorized return is received, the item may be inspected before a refund is approved.

We may review:

• Product condition
• Packaging
• Included parts
• Accessories
• Evidence of use
• Order information
• Reason for return

If the return satisfies the applicable requirements, the refund will normally be processed to the original payment method unless another arrangement is required by law.

14. Refunds

Approved refunds are generally issued to the original payment method used when the order was placed.

After we process the refund, additional time may be required for the funds to appear in your account.

Processing times can depend on:

• Your bank
• Card issuer
• Payment provider
• Payment method

These financial processing periods are outside our direct control.

15. Partial Refunds

Where permitted by law, a partial refund may be considered if an approved returned item:

• Shows signs of use
• Is missing packaging
• Is missing non-essential accessories
• Is returned in a condition materially different from how it was supplied

Any adjustment will be assessed reasonably based on the circumstances.

16. Exchanges

Direct exchanges may not be available for every product.

If you would like a different item or variant, please contact our customer service team.

Depending on availability and the circumstances, we may:

• Arrange a replacement
• Provide exchange instructions
• Process an eligible return
• Ask you to place a new order

Replacement products remain subject to stock availability.

17. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed once the order has entered:

• Processing
• Packing
• Fulfillment
• Shipment

If an order has already been dispatched, the applicable return procedure may need to be followed.

18. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your delivery address, contact us immediately.

We cannot guarantee an address change after fulfillment has begun or the package has been handed to a carrier.

Additional shipping costs caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.

19. Refused or Unclaimed Packages

If a package is:

• Refused
• Not collected
• Returned because of an incorrect address
• Returned after failed delivery attempts

we will review the situation once the parcel is returned to the appropriate facility.

Where legally permitted, actual shipping, handling, or return costs may be considered when determining any eligible refund.

20. Products Damaged After Delivery

Our return policy does not generally cover damage caused after delivery by:

• Improper use
• Excessive force
• Incorrect installation
• Failure to follow instructions
• Unauthorized modification
• Improper storage
• Normal wear and tear
• Use on an unsuitable surface

If you are uncertain whether a kitchen product is suitable for a particular surface, cookware type, or intended use, please review the product information or contact us before use.

21. Promotional Orders

Products purchased with a discount or during a promotion remain subject to this Return Policy unless different terms were clearly disclosed before purchase.

Where a refund is approved, the refund amount will generally be based on the amount actually paid for the relevant product.

22. Bundle & Multi-Buy Promotions

If an order was purchased through:

• Bundle pricing
• Buy-more-save-more promotions
• Multi-item discounts
• Gift-with-purchase offers

returning only part of the order may affect the promotional discount originally applied.

Where permitted by law, the refund may be recalculated based on the remaining products and the conditions of the promotion.

23. Free Gifts

If a promotional gift was provided because your order met specific purchase requirements, returning the qualifying item may affect eligibility for that gift.

Where permitted by law, we may ask for the promotional gift to be returned or adjust the refund accordingly.

24. Legal Consumer Rights

This Return Policy is intended to operate alongside applicable consumer-protection laws.

Nothing in this policy is intended to remove or reduce rights that cannot legally be waived.

Depending on your jurisdiction, you may have additional rights relating to:

• Faulty products
• Incorrect items
• Refunds
• Repairs
• Replacements
• Cancellations
• Delivery problems

Mandatory legal protections will apply where required.

Contact Us

For questions about returns, damaged products, incorrect items, missing products, refunds, or order issues, please contact us before sending anything back.

Store Name: Vexerylyx
Website: vexerylyx.com

Email:
support@vexerylyx.com

Phone:
+1 (507) 632-6968

Operating Company:
Modelama Hongkong Limited

Company Address:
UNIT 29-30 11/F, BEVERLEY COMMERCIAL CTR
87-105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG