We’re Here to Help

Thank you for visiting Vexerylyx.

Whether you have a question about one of our kitchen products, need assistance with an existing order, or would like more information before making a purchase, our customer support team is ready to help.

For order-related inquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.

Customer Support

Email:
support@vexerylyx.com

Phone:
+1 (507) 632-6968

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Time Zone: Hong Kong Time (GMT+8)

Customer support may also be unavailable on Hong Kong public holidays.

We aim to respond to email inquiries within 1–2 business days. During holidays, promotional periods, or unusually high inquiry volumes, response times may be slightly longer.

How We Can Assist You

Our customer support team can help with matters including:

• Product information
• Order status
• Shipping and tracking
• Delivery questions
• Damaged or defective items
• Incorrect or missing products
• Return and refund inquiries
• Payment questions
• General store information

If your request concerns an existing order, please provide as much relevant information as possible.

Order Support

When contacting us about an order, please include:

• Your order number
• Full name used at checkout
• Email address associated with the order
• A brief description of the issue

If the matter involves a damaged, defective, incorrect, or missing item, photos or video may be requested to help us review the issue.

Shipping & Tracking Questions

If you need help with tracking or delivery, please provide your order number and any tracking information available to you.

Please note that carrier tracking systems may require some time to update after a parcel has been dispatched.

If your shipment shows no meaningful tracking movement for an extended period, our support team can review the information available to us.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us assess the issue, please include:

• Your order number
• A description of the problem
• Photos of the item received
• Photos of the packaging, where relevant
• Photos of the shipping label, if requested

Our team will review the information and provide the appropriate next steps.

Returns

Please contact our customer support team before sending any item back.

Return eligibility and procedures are governed by our current Return Policy.

Do not send returns directly to our company address unless our support team has specifically instructed you to do so.

Unauthorized returns may not be received or processed correctly.

Before Contacting Us

You may also find answers to common questions by reviewing the information available on our website, including:

• FAQ
• Shipping Policy
• Return Policy
• Privacy Policy
• Terms of Use
• Terms of Purchase

If you still need help, please feel free to contact us directly.

Company Information

Store Name:
Vexerylyx

Website:
vexerylyx.com

Email:
support@vexerylyx.com

Phone:
+1 (507) 632-6968

Operating Company:
Modelama Hongkong Limited

Company Address:
UNIT 29-30 11/F, BEVERLEY COMMERCIAL CTR
87-105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG

Important Address Notice

The company address listed above is provided for corporate and business correspondence purposes.

It should not automatically be used as a merchandise return address.

If you need to return a product, please contact support@vexerylyx.com first and follow the return instructions provided by our customer support team.

Thank You for Choosing Vexerylyx

We appreciate your trust in Vexerylyx and look forward to helping make your everyday kitchen routine simpler, more organized, and more enjoyable.