Last Updated: October 16, 2026

At Vexerylyx, we value your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how Modelama Hongkong Limited, operating vexerylyx.com, may collect, use, disclose, store, and otherwise process personal information when you visit our website, browse our kitchen products, place an order, contact customer support, or otherwise interact with our online store.

By using vexerylyx.com, you acknowledge the privacy practices described in this Policy.

1. About Us

The Vexerylyx online store is operated by:

Company:
Modelama Hongkong Limited

Website:
vexerylyx.com

Email:
support@vexerylyx.com

Phone:
+1 (507) 632-6968

Company Address:
UNIT 29-30 11/F, BEVERLEY COMMERCIAL CTR
87-105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG

For questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. Personal Information We May Collect

The information we collect depends on how you interact with Vexerylyx.

Information may be provided directly by you, collected automatically through website technologies, or received from service providers that support our store.

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Product selections
• Purchase history
• Customer account information, where available
• Messages sent to customer support
• Return and refund information
• Product reviews or feedback
• Photos or videos provided in connection with an order issue

Please avoid providing information that is not reasonably necessary for your order or customer-service request.

3. Order Information

When you place an order through vexerylyx.com, we may process information relating to your purchase.

This may include:

• Order number
• Products purchased
• Product variants
• Quantities
• Purchase amount
• Discounts or promotional offers
• Shipping address
• Delivery status
• Tracking details
• Refund or replacement information

We use this information to process purchases, coordinate fulfillment, provide shipping support, handle approved returns or refunds, and maintain business records.

4. Payment Information

Payments are generally handled through third-party payment service providers available through our Shopify checkout.

Depending on your selected payment method, these providers may process information such as:

• Cardholder name
• Billing information
• Payment authorization details
• Transaction identifiers
• Payment status
• Fraud-prevention information

Vexerylyx does not need customers to send complete credit card details through ordinary customer-service email.

Third-party payment providers may process your information according to their own privacy policies and legal obligations.

5. Information Collected Automatically

When you browse vexerylyx.com, certain technical information may be collected automatically.

Depending on your browser, device, privacy settings, and consent choices, this may include:

• IP address
• Device type
• Browser type
• Operating system
• Approximate location
• Referral source
• Pages viewed
• Products viewed
• Shopping-cart activity
• Checkout activity
• Session information
• Cookie identifiers
• Website performance data

This information may help us understand how visitors use our website and improve functionality, navigation, and customer experience.

6. Cookies & Similar Technologies

Vexerylyx may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may support functions such as:

• Maintaining your shopping cart
• Remembering website preferences
• Supporting checkout
• Keeping website sessions active
• Measuring website traffic
• Understanding visitor behavior
• Improving website performance
• Detecting technical problems
• Preventing fraud
• Supporting advertising and marketing, where permitted

Some cookies may be necessary for the website to function correctly.

Other cookies may relate to analytics, personalization, or advertising.

Where required by applicable law, you may be offered options to manage certain non-essential cookies.

You may also adjust cookie settings through your browser, although disabling some technologies may affect website functionality.

7. How We Use Personal Information

We may use personal information for legitimate business purposes, including the following.

Processing Orders

We may use information to:

• Receive orders
• Confirm purchases
• Verify transactions
• Prepare products for fulfillment
• Maintain order records

Shipping & Delivery

Relevant information may be shared with:

• Warehouses
• Fulfillment providers
• Logistics companies
• Shipping carriers

so your order can be delivered.

Customer Support

Information may be used to assist with:

• Product questions
• Order status
• Shipping and tracking
• Delivery issues
• Missing items
• Incorrect products
• Damaged items
• Returns
• Refunds

Website Improvement

We may analyze store activity to improve:

• Product presentation
• Navigation
• Mobile usability
• Checkout
• Store performance
• Overall customer experience

Security & Fraud Prevention

Certain information may be used to:

• Detect suspicious activity
• Verify transactions
• Reduce fraud
• Protect customers
• Protect our website and business

Legal & Administrative Purposes

We may use or retain information when reasonably necessary for:

• Accounting
• Tax compliance
• Recordkeeping
• Legal obligations
• Dispute resolution
• Enforcement of contractual rights

8. Product Support Information

Because Vexerylyx sells kitchen products and household essentials, customers may contact us regarding matters such as:

• Product dimensions
• Intended use
• Materials
• Storage
• Cleaning and care
• Surface compatibility
• Kitchen organization
• Installation or setup
• Product variations

Information you provide during these conversations may be retained where reasonably necessary to respond to your request and maintain customer-service records.

9. Marketing Communications

Where permitted by applicable law, we may use your contact information to send marketing communications concerning:

• New products
• Kitchen collections
• Store updates
• Promotions
• Seasonal offers
• Discounts
• Vexerylyx news

You may unsubscribe from marketing emails using the unsubscribe option contained in the message.

Choosing not to receive promotional communications will not prevent us from sending necessary transactional messages relating to:

• Orders
• Shipping
• Returns
• Customer service
• Security
• Legal notices

10. Analytics & Advertising

We may use third-party analytics or advertising services to understand website activity and evaluate marketing performance.

These providers may process information such as:

• Device identifiers
• IP address
• Cookie identifiers
• Product views
• Website interactions
• Referral information
• Advertising interactions
• Purchase conversions

Where applicable privacy laws provide consent or opt-out rights, we aim to respect those rights as required.

11. Shopify & Other Service Providers

Our online store may use Shopify and other service providers to support our e-commerce operations.

These providers may process information where necessary for services such as:

• Website hosting
• Checkout
• Order management
• Customer accounts
• Fraud prevention
• Analytics
• Store applications
• Customer communications
• Security

These companies may maintain their own privacy policies and legal responsibilities concerning personal information.

12. When We May Share Personal Information

We do not disclose personal information unnecessarily.

Information may be shared where reasonably required to operate our store, complete purchases, provide customer support, or comply with legal obligations.

This may include:

Fulfillment Providers

To prepare, package, and dispatch customer orders.

Shipping Carriers

To deliver purchases to the shipping address provided.

Payment Providers

To authorize and process transactions.

Technology Providers

To support hosting, analytics, security, email, applications, and customer-service systems.

Professional Advisers

Where appropriate, information may be disclosed to accountants, auditors, lawyers, insurers, or similar advisers.

Government or Legal Authorities

Information may be disclosed where required by applicable law, legal process, court order, regulatory obligation, or valid government request.

13. Sale or Sharing of Personal Information

Certain privacy laws use specific definitions for the terms “sale” and “sharing” of personal information.

Some advertising or analytics technologies may fall within these definitions depending on how they operate, even where personal information is not directly exchanged for money.

Where applicable law gives you the right to opt out of qualifying activities, we aim to honor valid requests.

14. International Processing of Information

Because Vexerylyx operates online and may work with providers located in different countries, personal information may be processed outside your country or region.

International processing may involve service providers supporting:

• Shopify
• Payments
• Fulfillment
• Shipping
• Analytics
• Marketing
• Customer support
• Website technology

Where applicable law requires safeguards for international transfers, appropriate measures may be used.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Retention periods may depend on matters including:

• Order fulfillment
• Customer-service requests
• Returns and refunds
• Payment records
• Tax obligations
• Accounting requirements
• Fraud prevention
• Legal disputes
• Regulatory requirements

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

These measures are designed to reduce risks involving:

• Unauthorized access
• Improper disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission, storage system, website, or payment method can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect account credentials, passwords, devices, and payment information.

17. Your Privacy Rights

Depending on where you live, applicable privacy law may give you certain rights regarding your personal information.

These may include the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• Information regarding how data is used
• Restriction of certain processing
• Objection to certain processing
• Data portability
• Withdrawal of consent
• Opt-out from certain marketing
• Opt-out from certain advertising-related processing

Not every right applies in every jurisdiction, and legal exceptions may apply.

We may need to verify your identity before completing certain privacy requests.

18. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where applicable state privacy laws apply to our business.

Depending on the relevant law, these rights may include:

• Accessing personal information
• Correcting inaccurate information
• Requesting deletion
• Receiving information about categories of information collected
• Opting out of certain targeted advertising
• Opting out of certain sale or sharing activities
• Appealing certain decisions concerning privacy requests

Where required, we will process qualifying requests in accordance with applicable law.

We will not unlawfully discriminate against customers for exercising valid privacy rights.

19. EEA & United Kingdom Privacy Rights

Where the GDPR, UK GDPR, or similar legislation applies, personal information may be processed under lawful bases including:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent

Our legitimate interests may include:

• Operating our online store
• Providing customer service
• Preventing fraud
• Improving website performance
• Maintaining security

Where processing relies on consent, you may generally withdraw that consent subject to applicable law.

20. Children’s Privacy

Vexerylyx is intended for general consumer shopping and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable privacy law.

If you believe a child has improperly submitted personal information through our website, please contact:

support@vexerylyx.com

We will review the matter and take appropriate action where required.

21. Third-Party Websites

Our website may contain links to independently operated third-party websites or services.

These may include:

• Payment providers
• Shipping carriers
• Social media platforms
• External applications

Once you leave vexerylyx.com, the privacy practices of the third-party website or service will apply.

We are not responsible for the privacy, security, or content practices of independently operated third-party services.

22. Customer Reviews & Submitted Content

If our website allows customers to submit reviews, images, comments, or other content, certain information may become publicly visible depending on how the feature operates.

Please avoid including sensitive personal information in public:

• Reviews
• Comments
• Images
• Feedback

Third-party review providers may also process submitted content according to their own privacy policies.

23. Fraud Prevention & Order Verification

We may process information relating to:

• Orders
• Payments
• Devices
• Billing details
• Shipping information
• Website activity

to help identify suspicious, fraudulent, unauthorized, or abusive transactions.

Certain orders may be subject to additional verification where reasonably necessary.

24. Business Transfers

If Modelama Hongkong Limited or relevant business assets become involved in a merger, acquisition, restructuring, financing arrangement, asset sale, or similar transaction, certain business records may be reviewed or transferred where legally permitted.

Any successor organization handling personal information will remain subject to applicable privacy obligations.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may reflect updates involving:

• Website functionality
• Store operations
• Products
• Service providers
• Technology
• Legal requirements
• Privacy practices

When updates are made, the revised version may be published on this page with a new Last Updated date.

We encourage customers to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or a privacy-related request, please contact us.

Store Name: Vexerylyx
Website: vexerylyx.com

Email:
support@vexerylyx.com

Phone:
+1 (507) 632-6968

Operating Company:
Modelama Hongkong Limited

Company Address:
UNIT 29-30 11/F, BEVERLEY COMMERCIAL CTR
87-105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG